Archive for September 2016

Terry Baltes and customer satisfaction

When searching for the right hotel to stay at, we have grown to expect certain commodities and services. Does the hotel have free wifi? Will there be free breakfast? Are the linens premium quality? Instead of merely being great perks, these items are mostly considered standard issue. Because of these now standardized expectations and the hotels` ability to meet these expectations, the hotel world is experiencing a “customer satisfaction plateau”, according to industry experts. Remarkably though, many luxury hotels have seen close to a 20% increase in customer satisfaction. This is due to a much improved price structure on the hotel’s part and their ability to create a special experience for the customer, says Rick Garlick, the global travel lead and hospitatlity practice lead at J.D. Power.

Terry Baltes Real Estate

Luxury hotels were able to find an increase in customer satisfaction despite a seemingly stalling future because of their ablity to hone in on what exactly a customer wants. They realize that what sets them apart from competition and keeps them alive is not just what services they offer, but how they offer it. It is the responsibility of the employees themselves to create the unique, warm, welcoming experience that puts their hotel ahead of any other in their guests` mind. And like these hotels, Terry Baltes has done the same in the real estate industry.

Terry Baltes has been a player in real estate for a long time. Just a couple of years after he graduated Ohio State University, he opened his own real estate investing company, Baltes Commercial Realty, in 1977. The Real Estate, Marketing, and Finance triple major was nervous at the prospect of starting out so young, but he was confident in his education and his passion for real estate.

Today, his business philosophy is based on action and centered around a successful client relationship. Like the luxury hotel, he realizes that success comes from the experience of the customer. Terry is committed to creating mutually beneficial relationships with his clients, leading to their satisfaction and his business` continued success.

Inmate Services with Automated ConnectUs Application with Securus

Securus Technologies is a well-known inmate services provider. It offers technology services for both civil and criminal agencies to foster our public safety, investigations, monitoring and corrections of our inmates in correctional facilities. In the recent past, the firm introduced a new technology, which will facilitate service delivery and save clients’ time and money at the same time. Securus Technologies is implementing its automated Inmate Forms and Grievance app on ConnectUs.

The Vice President of the firm, Russell Roberts, stated that the launch of the app is a perfect indicator of how they will automate the inmate industry for efficiency. From the past, correctional facilities were using conventional paper forms for everything ranging from inmate requests to filing. One of the paramount drawbacks of the paper forms is that they consume a lot of quality time to be filled, prepared, processed, approved and filed. The app from Securus Technologies grants correctional personnel with the ideal opportunity to turn things around at our correctional facilities across the nation.

With the automated Inmate Forms and Grievance application, it will be possible for inmates to have custom request forms generated quickly and in the case, something needs to be changed on the request; it is only a matter of minutes with no printing required.
The app can transform how our correctional facilities handles the various inmate services and requests that need filling, signing, and filing. Prior to the launch of this excellent application, our correctional officer was running all their processes manually through papers. Noticeably, paper forms are prone to distortion or even loss, which could be an impediment to excellent services in the correctional facilities.

The performance of the app is not doubtable, as it has been previously implemented in several industries before its launching in the correctional industry. The application is secure and promotes safety as it can provide all the information that inmates access through it to the correctional officers. Securus Technologies covers over 3,400 agencies and more than 1,200,000 inmates across North America.